Mechero Privacy Policy

Last Updated: October 2025

Introduction
Welcome to Mechero (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website (https://www.mechero-ai.agency) and our services, including our AI Automations, AI Receptionists, and voice agents (collectively, the “Services”).
By using our website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

Information We Collect
A. Information You Provide:
– Contact details (name, email, phone number, company name) when you fill out forms, request a demo, or schedule a call.
– Business information you share during onboarding or consultations.
– Payment details, if applicable, processed securely through third-party payment processors.
– Any information provided when communicating with our team or AI voice agents.
B. Automatically Collected Data:
– Log data such as IP address, browser type, pages visited, time spent, and referring URLs.
– Device and connection information (OS, screen size, language, etc.).
– Cookies and tracking technologies for analytics and marketing (see Section 8).
C. Voice and Interaction Data:
When using our AI Receptionists or Voice Agents, we may collect call audio, transcripts, or chat logs to improve accuracy, personalize interactions, and enhance the AI experience. These are securely stored and handled under strict privacy and confidentiality measures.

How We Use Your Information
We use the information we collect to:
– Provide and operate our Services, including AI automations and voice agents.
– Communicate with you regarding demos, scheduling, onboarding, and support.
– Improve the performance, reliability, and naturalness of our AI systems.
– Personalize user experience and optimize our website’s performance.
– Send marketing and promotional messages (only with your consent).
– Comply with legal obligations and enforce our Terms of Service.
We do not sell personal information.

How We Share Information
We only share information when necessary to deliver or improve our Services:
– With Service Providers: Trusted partners that assist with hosting, data processing, analytics, or payment processing.
– With Business Partners: For joint projects or integrations, only when explicitly authorized by you.
– For Legal Reasons: When required by law, court order, or governmental authority.
– With Your Consent: When you explicitly request or authorize us to share information.
All third parties are contractually bound to safeguard your data and use it only for legitimate business purposes.

Data Storage & Security
We implement technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
– Data is stored securely using encryption and modern cloud infrastructure (AWS, Google Cloud, or equivalent).
– Access to personal data is limited to authorized personnel only.
– Call and chat data may be anonymized and used solely for improving AI accuracy and training within compliance boundaries.
While we strive for maximum security, no system is 100% immune. If a data breach occurs, we will notify affected users and authorities as required by law.

Your Rights
Depending on your location, you may have the following rights regarding your data:
– Access – Request a copy of your personal information.
– Correction – Request corrections to inaccurate or incomplete data.
– Deletion (“Right to be Forgotten”) – Request deletion of your personal data.
– Restriction – Request that we limit processing of your data.
– Portability – Request transfer of your data to another provider.
– Opt-Out – Withdraw consent from marketing communications at any time.
To exercise these rights, contact us at [email protected]. We may verify your identity before fulfilling requests.

International Data Transfers
We may process and store data in multiple countries. Whenever we transfer data outside your region, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to maintain protection.

Cookies & Tracking
We use cookies and similar technologies to:
– Understand site usage and visitor behavior.
– Improve functionality and personalize your experience.
– Support marketing and analytics through trusted third-party tools (Google Analytics, Meta Pixel, etc.).
You can modify your cookie preferences or disable cookies in your browser settings.

Children’s Privacy
Our Services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Call or interaction data may be stored for up to 12 months for service improvement and quality assurance, unless you request deletion sooner.

Updates to This Policy
We may update this Privacy Policy periodically. Changes will be reflected by the “Last Updated” date at the top of this page. Significant updates will be communicated via email or website notice.

Mechero Privacy Team
Email: [email protected]
Website: https://www.mechero-ai.agency